Frequently Asked Questions

Our email is [email protected] We will get back to you within one business day on average.

We are proud to offer secure checkout on our website and accept PayPal, as well as credit and debit cards that bear the Visa, MasterCard, Amex or Discover logo.

A: Orders placed before 1PM EST, typically ship same day (Mon-Fri). Delivery times can vary depending on the service that you select and the destination. Generally, our free shipping option can take 3-6 business days for delivery and our 2-Day option delivers within two business days to most addresses, Monday - Friday. However, please be advised, as stated by the shipping carriers, these delivery times are estimates and may vary depending on the destination address. If you require expedited delivery on a Saturday, please reach out to us at [email protected] for an individual quote.

We do not normally ship internationally due to costs. If you are willing cover the costs and have special circumstances please send us a message and we can try to help. 

We normally ship within 1-2 business days from the time you place your order. If your order is personalized then it might take an extra day. Thank you for continuing to support our mission to not just promote joy and love, but to also engage in worthy battles against illiteracy, child labor and human trafficking.

Please contact us at [email protected] with any questions.

Please be advised that our system will only accept one promo code per order and we are not able to combine discounts at this time.

A: No problem at all, as long as your order has not already shipped out. Please email us directly at [email protected] as quickly as possible. Please provide your order number and any other permanent info.

A: No problem at all, as long as your order has not already shipped out. Please email us directly at [email protected] as quickly as possible. Please provide your order number and any other permanent info. 

Your credit card will be charged immediately upon clicking the 'Complete Order' button during the last step of the checkout process.

Once your order ships, you will receive a tracking number to the email you used when checking out. If you don’t have this email a few days after your order, then please check your spam folder>.

If you're not 100% satisfied within the first 60 days of receiving your product, let us know and we'll do our best to make it right.

More info on our returns can be found on the returns policy page.


We can not accept returns of customized items.

We sure do as long as the item must be in the same condition as you received it. Email us at [email protected] with information on your order (email, order number, and information of why you are requesting a refund)
once we process your refund, it will take 2-3 days to process through to your bank.